Yes. At Pretty Skin Cosmetics we only stock 100% genuine products sourced directly from official distributors and trusted suppliers. You’ll never find replicas or grey-market stock here — authenticity is guaranteed.

Shipping is free on Australian orders over $65. For orders under this amount, a flat rate of $9.95 applies. Express delivery is also available at checkout for an additional fee.

Orders are dispatched within 1–2 business days. Standard delivery within Australia usually takes 3–7 business days, while express delivery is typically 1–3 business days. Delivery times may vary depending on your location.

We accept returns on unopened and unused products within 14 days of delivery. For hygiene reasons, we cannot accept returns on opened products unless they are faulty or damaged. Please visit our Returns Policy page for full details.

You can reach our Customer Care team via email at support@prettyskin.com.au or through our Contact page. We aim to respond within 1–2 business days.