Privacy Policy
Privacy Policy
Pretty Skin Cosmetics (“Pretty Skin”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase, or interact with us online or offline.
By accessing or using our website — www.prettyskincosmetics.com.au
— you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to process your orders, improve your experience, and keep you informed about products and offers that may interest you.
Information you provide directly:
Personal details: name, email address, phone number, shipping and billing address.
Payment details: payment method and transaction information (processed securely via our third-party payment providers; we do not store full credit card details).
Account details: username, password, preferences (if you create an account).
Communication: emails, feedback, or messages sent to our customer service team.
Information collected automatically: Usage data: pages visited, time spent on the site, clicks, and general browsing behaviour.
Device and technical data: IP address, browser type, and operating system, collected through cookies and analytics tools (such as Google Analytics).
You may choose not to provide certain information, but this may limit your ability to use some website features.
2. How We Use Your Information
We use your personal information to:
Process and fulfil orders, payments, and deliveries.
Communicate order updates and respond to enquiries.
Send marketing communications (only if you’ve opted in).
Improve our website experience, services, and product offerings.
Comply with legal obligations and fraud prevention measures.
You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails or contacting us directly.
3. Sharing Your Information
We only share your information when necessary to operate our business and deliver your orders. This may include:
Service providers such as payment processors, couriers, fulfilment partners, IT, and marketing support providers.
Legal and regulatory bodies when required by law.
All third-party partners are carefully selected to ensure your information is handled securely and in accordance with Australian privacy laws.
We do not sell or rent your personal information to third parties.
4. Cookies
We use cookies and similar technologies to:
Remember your preferences and improve site performance.
Analyse how our website is used to enhance your experience.
Display relevant promotions and personalised recommendations.
You can choose to disable cookies through your browser settings, though this may affect some site functionality.
5. Data Storage and Security
Your information is stored securely in Australia and other countries where our trusted service providers operate. We use administrative, technical, and physical safeguards to protect your data from unauthorised access, misuse, or loss.
If a data breach occurs, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) where required.
6. Access and Correction
You have the right to access or correct the personal information we hold about you. To do so, please contact us at hello@prettyskincosmetics.com.au
and we will respond within a reasonable timeframe.
7. Retention of Information
We keep your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we take reasonable steps to destroy or de-identify your data.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for the content or privacy practices of those websites, so we recommend reviewing their policies before sharing any personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last Updated” date. Continued use of our website after changes are made signifies your acceptance of the updated policy.
10. Contact Us
If you have any questions, feedback, or concerns about your privacy or this policy, please contact us: hello@prettyskincosmetics.com.au
